Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

At Lumina Studio (Lumina Group), we stand behind our software and digital tools. We offer a full, unconditional 14-day money-back guarantee for all LuminaRead Pro subscriptions and Lumina WordPress plugin licenses purchased through getlumina.uk.

2. Merchant of Record (Paddle)

Our order process is conducted by our online reseller and Merchant of Record, Paddle (Paddle.com Market Ltd).

Paddle handles all customer service inquiries, tax calculations (VAT/sales tax), payment security (PCI-DSS Level 1 compliant), and refund processing on our behalf.

3. How to Request a Refund

You can request a refund through either of the following channels:

• Direct Email Support: Contact our team at destek@getlumina.uk with your purchase email and order reference ID. Refund requests are reviewed and approved within 24 hours.
• Paddle Buyer Support: Use the direct link provided in your email receipt or visit paddle.net to look up your transaction and request a return directly.

4. Refund Processing Time

Once processed, refunds are automatically credited back to your original payment method (Credit Card, Debit Card, Apple Pay, or PayPal). Depending on your financial institution, funds typically appear in your account within 3 to 5 business days.

5. Subscription Cancellation

You may cancel recurring subscriptions at any time without fees. Upon cancellation, your access remains active until the end of the current billing cycle, and no further charges will occur.

6. Legal & Contact Information